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Returns

Returning an unwanted item

If you have ordered and received an item that you no longer require, you have 14 calendar days to notify us that you wish to return it. You then have a further 14 calendar days to ensure the returned item is received by us in a resaleable condition.

If you wish to return an item but you have exceeded the statutory 14 calendar days, it is down to the discression of the customer service manager and a handling charge may be deducted from your refund.

All return request must be sent orders@duxburyshomeandgarden.co.uk.

Who covers the cost of returning an unwanted item?

Should you wish to return an item to us due to no longer wanting it, any costs incurred are the responsibility of the buyer. It is essential that any items returned are sent on a traceable service that requires a signature. We are not responsible for goods where a POD (proof of delivery) cannot be provided. We can arrange for the collection of the goods at the cost of the courier.

Damaged / Faulty goods

If your item arrives damaged or faulty, we require notification in the form of an email within 48 hours of receipt of your item. Within your email it is advised that you include your order number and/or your full address details. We also require media illustrating the advised damage/fault. If stock is available, we would arrange a replacement of the damaged/faulty item, if stock is not available we may offer an alternative, or if the fault is deemed repairable we can arrange collection of the item for repair. A temporary substitute is not supplied unless authorised by management in writing prior to collection.

The email address to send your message to is orders@duxburyshomeandgarden.co.uk

Receiving a refund

Once your goods have been received by our warehouse, we allow up to 5 business days to inspect the product for any faults or damages. After the returned item is marked as being in a re saleable condition, your order is updated immediately and your order will be processed for a refund. Although we action refunds immediately, it may take up to 5 business days to show in your account.

If you wish to return an item but you have exceeded the statutory 14 calendar days, it is down to the discression of the customer service manager and a handling charge may be deducted from your refund.

Our returns address - please contact us at orders@duxburyshomeandgarden.co.uk