DELIVERY UPDATE – December 2020

Please allow for several extra days for the despatch of your items as we are experiencing exceptionally high order volumes.

From time to time we experience some delays to our usual delivery service. Please allow a little extra time as our team and our delivery partners navigate high seasonal demand and meet current challenges out of our control. We thank you for bearing with us!

LAST ORDER DATES FOR CHRISTMAS DELIVERY:

  • Standard delivery for small to medium items - Friday 18th December 12 noon
  • Large items - Wednesday 16th December 12 noon.

 **Surcharges will apply to: Ireland, Northern Ireland, Highlands and Islands.

Free delivery on all items to UK mainland when you spend over £50. 
Please Note: Large items may be left on a pallet.

Small Parcels:

All small parcels are usually delivered within 2 working days. You will be contacted with your delivery information.

Next day delivery is only available Monday to Friday.

Medium and Large Items

Medium and Large Items will be usually delivered within 3 working days. Depending on the goods and location your good will be delivered personally by ourselves, Be delivered on a Pallet by the Pallet Network or by a Two man delivery service. You will be contacted before delivery is made. Please call us on 01772 336664 for more detailed information/ 

Important information:

- *Please allow up to 14 working days to receive your order during or after busy periods (Sales, events, public holidays)

- Only Monday to Friday are classed as working days

For all fragile, large & heavy items delivered by our courier, please make sure to fully check the product and/or check that you are fully satisfied with it and that it's suitable, before asking our courier to remove the packaging, as we will be unable to send you spare packaging and we cannot accept any large items to be returned without their packaging.

- All delivery charges are subject to change and our Customer Service team will contact you before despatching your parcel should this be the case. All prices charged are in GBP

- You can request during the order process that your parcel is left with a neighbour or in a safe place.

- Please note the courier will be selected depending on the size of your parcel/order and location.

- Please note for large orders, delivery cost will be weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take additional payment if required. If you are placing a large order, please email us with all the items you would like to purchase with your delivery address and we will send you a shipping quote.

- **Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required.

 - We do not offer International delivery outside of Europe.

Collection from our warehouse

Collections can take place between Monday to Friday 9am to 4.30pm.

To arrange to collect your order from our Warehouse, please contact our Customer Service team on 01772 336664.

This delivery service is available for UK Mainland only.

Non UK Mainland Deliveries 

For all non UK mainland deliveries, you will be sent a payment request after the order is placed.

Small items will incur a surcharge of £19.99

Medium Items £39.99

Large Pallets £49.99

Charges will be available to select at checkout