How much does delivery cost?
*charges apply for Scotland
Standard Delivery -
FREE on orders over £50.00 to England and Wales Mainland.
Due to ongoing increased prices from our partner couriers, we have had to charge for delivery to the whole of Scotland.
Orders below £100 - £3.99
Order Value £100 to £500 - £39.99
Order Value £500 or over - £69.99
Dispatched - The term dispatch means when the items leave our warehouse and have been collected by the courier
We sell products of all different shapes and sizes which means we use multiple couriers and delivery services.
For smaller items we only ever use a tracked service, this could be APC, DHL or TNT. Once your item has been dispatched you will receive notification of the couriers information and a personal tracking number.
For larger items -
Local Delivery - All deliveries within the local area will be delivered by Duxburys Home and Garden. You will be contacted and informed of a delivery day.
Palletised Delivery - This is the quickest service and can be delivered next day if required. If a chosen day is not discussed with ourselves during the order process then the courier will contact you to arrange the most convenient day. The courier will always provide you with a tracking number.
Please note: All pallet deliveries will be left on most convenient hard standing, this could be kerbside. If we are delivering within your area we may delivery ourselves.
Two Person Delivery - Please allow up to 7 days for delivery once the items have been dispatched. Our Two Person Delivery company will provide you with options regarding delivery date and time. The courier will always provide you with a tracking number. They will carry the goods to the front of property. If we are delivering within your area we may delivery ourselves.
* If you live in a remote area you may incur a delivery charge, these can be selected at the checkout or we will send you an invoice with the delivery charge. Remote areas include: Channel Islands, Grampian, Highlands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles and some areas of Scotland. Please note that these delivery charges are decided by our couriers and we are unable to change the locations which fall into the category of a remote area.
** We are currently not delivering to Ireland and Northern Ireland due to complications with COVID and Brexit. We cannot currently say when this service will resume.
What if my items are not in stock yet?
These items are classed as Pre-Orders. On all pre-orders they will show an estimated stock due date on the product page. These items are not physically in our store yet but you are able to pre-order them to avoid disappointment of them selling out. Full payment will be required the reserve your goods.
We give estimated delivery dates based on information provided direct from our suppliers. These are offered to our customers in good faith but due to the nature of the industry and supply chain these dates are estimated and may change. We work extremely hard here at Duxburys to keep our customers informed every step of the way.
What happens to by packaging?
To ensure everything arrives safely, we may use additional packaging. On larger furniture deliveries we may use a pallet. Our delivery partners are not able to collect or remove any packaging or pallets, therefore it is your responsibility to dispose of any packaging. We advise recycling whenever possible.